Frequently Asked Questions
What should I know about my first visit to Urban Effects MedSpa?
As a first-time guest, we want to ensure we have all of the proper information to personalize your experience. You may elect to download our patient intake form from and bring it to your scheduled appointment.
If you prefer to complete your intake forms at your visit, please plan to arrive 5–10 minutes early to allow for a leisurely check-in and a few moments to relax. Regretfully, if you are late for an appointment, we may need to shorten your appointment to be on schedule for our next patient.
What is the cancellation policy?
Please notify us at least 24 hours prior to canceling your scheduled appointment. We will gladly find a more convenient time to reschedule your appointment to avoid any cancellation fees. Failure to call at least 24 hours prior to your appointment or failure to keep your appointment will result in a fee of $50. We do understand that last-minute emergencies arise, so please inform us of any emergency within 72 hours following your scheduled appointment.
What should I wear?
You can wear whatever is comfortable to your appointment. We want you to feel comfortable during your visit, and our staff will respect your desired level of privacy. If the service you are receiving requires you to disrobe to be evaluated, we can provide you with a robe. We may provide special clothing suggestions to make you more comfortable during and after certain treatments.
What is the return policy on products?
Prescription products that have been opened are non-refundable. Unused products may be returned within 30 days of purchase in exchange for another product or for a credit that can be applied towards the purchase of any service or product.